These FAQs provide guidance on certain common questions about The Children's Place VIP Perks Program. For more detail, please review the How It Works page and, for complete terms and conditions that govern participation in the program, please see the Program Terms.
As a The Children's Place VIP Perks member, you enjoy exclusive savings at The Children's Place and Gymboree by shopping at The Children's Place and Gymboree and 1,000+ Marketplace and travel retailers! Whether you shop online, over the phone or by mail order, you have access to the following money-saving benefits:
*Restrictions apply. See The Children's Place VIP Perks Terms & Conditions for full details. Program payout is issued in The Children's Place Promo Cards that expire 90 days after issue date.
Interested in joining The Children's Place VIP Perks? See how it works to learn more!
Our Customer Service team is available 24/7 to assist you. You can call us anytime at {customerServicePhoneOverride} or email us at [email protected]. You can also click here to submit an inquiry online. We typically respond to emails and inquiries within 24 hours!
To cancel your The Children's Place VIP Perks membership, visit your account settings from your online portal or contact Customer Service with your cancellation request.
To cancel online, sign in with your member credentials at childrensplacevipperks.com/sign-in. Once you’ve signed in, click “Account” on your main menu, then select “Cancel Membership” from the dropdown. Follow the instructions provided to finalize your cancellation request.
To cancel through Customer Service, you can call us 24/7 at {customerServicePhoneOverride}. You can also email your cancellation request to [email protected] or submit your request online.
Once you cancel your membership, you’ll have access to your member benefits until the end of your monthly membership term. After you cancel, you’ll receive a Promo Card for The Children’s Place by email. Please note, Promo Cards expire 90 days from the issue date.
The Marketplace includes 1,000+ popular retailers eligible for 5% Back, Shipping Rebates, and Return Shipping Rebates, each in the form of The Children’s Place Promo Cards, with your The Children's Place VIP Perks membership.
To visit the Marketplace, sign into your online account and click “Shop” on your main menu, then click “Shop Marketplace” from the dropdown.
You can earn 5% Back in the form of The Children’s Place Promo Cards at Marketplace retailers when you shop online, in-store, over the phone, or by mail order with eligible Marketplace retailers. As a The Children's Place VIP Perks member, you can save up to $1,000 per 12-month membership period with 5% Back on your qualifying Marketplace purchases. Note that a maximum of one purchase per retailer per day is eligible for 5% Back. Here’s how:
Shop online through The Children's Place VIP Perks portal to earn 5% Back in the form of The Children’s Place Promo Cards automatically. If you shop at Marketplace retailers outside The Children's Place VIP Perks portal, whether online, in-store, or by mail order, your 5% Back will not be automatic. However, you can still submit a Rebate Claim to earn 5% Back on those purchases (subject to the annual limit).
Shopping through the The Children's Place VIP Perks Portal:
You can earn 5% Back on your in-store, online (not through the The Children's Place VIP Perks portal), phone, and mail order purchases, too. Simply shop at an eligible Marketplace retailer and submit a qualifying Rebate Claim within 60 days of purchase to earn 5% Back in the form of The Children’s Place Promo Cards. You can submit your Rebate Claim online from your The Children's Place VIP Perks account or mail in your proof-of-purchase instead.
For more information on how to submit Rebate Claims for 5% Back, see How It Works and visit the "5% Back at Marketplace Retailers" section.
As a member, you can earn 5% Back in the form of The Children’s Place Promo Cards on qualifying flight, hotel, and rental car reservations made through your The Children's Place VIP Perks account. (You can receive up to $1,000 in the form of The Children’s Place Promo Cards every 12-month membership period with 5% Back on Marketplace and Travel purchases combined.)
Start by visiting the “Travel & Vacations” category in the Marketplace to view a list of eligible travel merchants. Select a merchant from the list and click through the links to visit the merchant’s website. Simply complete your reservation in the new browser tab that opens to earn 5% Back.
For travel reservations made at an eligible merchant in the Marketplace either offline or outside the program’s website, simply submit a Rebate Claim with your proof-of-purchase documentation to earn 5% Back.
5% Back earned on travel reservations is paid out after your trip is complete and payment has been processed by the merchant you booked with(e.g., upon completion of your booked travel). Your earnings will be applied to your Savings Center and included in your next payout.
For more information, please read our How It Works.
After you make an eligible purchase from a Marketplace retailer, (and, if applicable, submit a timely qualifying rebate claim), we’ll add 5% Back to your Savings. You’ll receive a Promo Card for The Children’s Place for your total approved Savings on the 15th of every month. Please note, Promo Cards expire 90 days from the issue date.
5% Back is added to your Savings after you make an eligible Marketplace purchase (and, if applicable, submit a timely qualifying rebate claim). The 5% Back amount is based on your final, qualifying purchase subtotal after any and all discounts or promo codes are applied. Your purchase subtotal does not include taxes, shipping fees, or any other added fees at checkout.
As a member, you can receive up to $1,000 in The Children’s Place Promo Cards per 12-month membership period with 5% Back on Marketplace purchases. One purchase per Marketplace retailer per day is eligible for 5% Back. Gift card purchases, money orders, or purchases made using a Marketplace retailer’s bill-pay service are not eligible for 5% Back.
In addition, for any Marketplace purchase that requires submission of a Rebate Claim, your completed, qualifying claim must be submitted within sixty (60) days of purchase to be eligible. Claims and backup documentation must reflect USD in order to be eligible for 5% Back.
Some Marketplace retailers have their own restrictions for 5% Back eligibility. To view restrictions for a specific retailer, visit the Marketplace from your member account and click a retailer to view its page. Any orders returned or cancelled will not be eligible for 5% Back.
See How It Works and the Program Terms to learn more about your 5% Back benefit.
As a The Children's Place VIP Perks member, you can submit Rebate Claims to get The Children’s Place Promo Cards for your qualifying Shipping and Return Shipping charges.
You can claim an unlimited number of Shipping and Return Shipping Rebates on purchases from childrensplace.com and gymboree.com, standard shipping only. Please note that all purchases must be made directly from The Children’s Place and Gymboree to qualify for this Shipping Rebate. The Children’s Place and Gymboree products purchased on third-party sites are not eligible for this Shipping Rebate.
For Marketplace purchases, you can claim both Shipping and Return Shipping Rebates, up to $10 per purchase in the form of The Children’s Place Promo Cards. With your membership, you’re eligible to claim up to $500 in Shipping Rebates and $500 in Return Shipping Rebates on Marketplace purchases every 12-month membership period.
You can claim unlimited Shipping and Return Shipping Rebates on purchases from The childrensplace.com and gymboree.com, standard shipping only. As long as you provide valid proof-of-purchase with every Rebate Claim, you’ll receive a rebate for those shipping charges in the form of a Promo Card for The Children’s Place. Please note, Promo Cards expire 90 days from the issue date.
You can also claim Shipping and Return Shipping Rebates when you shop at Marketplace retailers, up to $10 per purchase in the form of The Children’s Place Promo Cards. You’re eligible to claim up to $500 in Shipping Rebates and $500 in Return Shipping Rebates on Marketplace purchases every 12-month membership period.
In-store purchases from Marketplace retailers are only eligible for Shipping and Return Shipping Rebates if the store you purchased from orders the item and you’re charged for shipping as part of your purchase.
All Rebate Claims must be submitted within 60 days of the original purchase in order to be eligible for reimbursement.
You can submit your Shipping and Return Shipping Rebate claims online or by mail. Here’s how:
Online Claims: Submit your Rebate Claim online from your member account
Mailed Claims: Send your proof-of-purchase to our mailing address.
Please note that to be eligible for Shipping and Return Shipping Rebates, your claims must be submitted within 60 days of your original purchase date. Approved rebates are normally added to your Savings total within 3 weeks of submission.
See How It Works and the Program Terms to learn more about Shipping and Return Shipping Rebates.
Yes, you must submit Rebate Claims within 60 days of your original purchase date. Claims submitted after the 60-day mark will not be approved for reimbursement.
Proof-of-purchase is a form of documentation that validates your payment for any given purchase. You must provide a valid form of proof-of-purchase with every Rebate Claim submitted. All proofs-of-purchase must be unaltered and include your name and billing address (as associated with your membership), as well as the purchase total, items purchased, and, if applicable, the shipping and handling charges paid.
Examples of valid proof-of-purchase include:
For online claims, you can email it to [email protected] after you initiated your claim. You’ll be given a unique claim number to include with your submission. Simply copy and paste your claim number into the subject line of the email with your proof-of-purchase attached.
For mailed claims, send your proof-of-purchase documentation to:
The Children's Place VIP Perks Rebates
PO Box 290728
Wethersfield, CT 06129-0728
All Rebate Claims must be submitted within 60 days of your original purchase.
All your Savings from The Children's Place VIP Perks will appear on your Savings page in your member account. To view your Savings, sign into your member account online and click “Savings” on your main menu.
You can also check on your Savings and the status of your claims by calling Customer Service at {customerServicePhoneOverride}.
On the 15th of every month, we’ll send you a Promo Card for The Children’s Place for your approved Savings on all qualifying purchases made the previous month. Please allow 3-6 weeks for all mailed claims to be processed and paid out. Please note, Promo Cards expire 90 days from the issue date.
As a The Children's Place VIP Perks member, you automatically receive 10% Back in the form of The Children’s Place Promo Cards on all qualifying purchases from Our Brands, The Children’s Place and Gymboree that are made on childrensplace.com and gymboree.com.
To earn 10% Back, simply make a qualifying purchase from Our Brands, The Children’s Place or Gymboree on childrensplace.com and gymboree.com. We’ll automatically add 10% of your purchase subtotal to your The Children's Place VIP Perks Savings. For in-store purchases at The Children’s Place and Gymboree retail stores, your 10% Back will not be automatic. However, you can still submit a rebate claim to earn 10% Back on those purchases.
You’ll then receive a Promo Card for The Children’s Place* for your total approved Savings at the time of your next monthly payout. No Rebate Claims are necessary to earn 10% Back at The Children's Place and Gymboree!
Please note that all purchases must be made directly from The Children’s Place and Gymboree to qualify for 10% Back. The Children’s Place and Gymboree products purchased on third-party sites are not eligible for 10% Back.
*Restrictions apply. See The Children's Place VIP Perks Terms & Conditions for full details. Program payout is issued in The Children's Place Promo Cards that expire 90 days after issue date.
After you make a purchase from The Children’s Place or Gymboree, we take 10% of your purchase subtotal and add it to your The Children's Place VIP Perks Savings.
Your 10% Back amount is based on your final, qualifying purchase subtotal after any and all discounts or promo codes are applied. Your purchase subtotal does not include gift card purchases, taxes, shipping charges, or any other added fees at checkout.
We’ll send you a Promo Card for your total approved Savings on the 15th of every month. Please note, Promo Cards expire 90 days after date of issue.
Unlike your 10% Back benefit for online purchases, Shipping Rebates on purchases from Our Brands are not automatically applied to your Savings. If you paid for shipping on a qualifying purchase from The Children’s Place or Gymboree, you must submit a Rebate Claim to get reimbursed for those charges, up to $10 per purchase in the form of The Children’s Place Promo Cards.
To submit a Rebate Claim, sign into your member account and click “Rebates” on your main menu. Then, carefully follow the instructions provided to submit your claim.
Once we receive your claim and proof-of-purchase documentation, we’ll review your claim and, if approved, apply it to your The Children's Place VIP Perks Savings.
Please see The Children's Place VIP Perks Program Terms for complete terms and conditions governing your participation in the program.
These FAQs provide guidance on certain common questions about The Children's Place VIP Perks Program. For more detail, please review the How It Works page and, for complete terms and conditions that govern participation in the program, please see the Program Terms.
As a The Children's Place VIP Perks member, you enjoy exclusive savings at The Children's Place and Gymboree by shopping at The Children's Place and Gymboree and 1,000+ Marketplace and travel retailers! Whether you shop online, over the phone or by mail order, you have access to the following money-saving benefits:
*Restrictions apply. See The Children's Place VIP Perks Terms & Conditions for full details. Program payout is issued in The Children's Place Promo Cards that expire 90 days after issue date.
Interested in joining The Children's Place VIP Perks? See how it works to learn more!
Our Customer Service team is available 24/7 to assist you. You can call us anytime at {customerServicePhoneOverride} or email us at [email protected]. You can also click here to submit an inquiry online. We typically respond to emails and inquiries within 24 hours!
To cancel your The Children's Place VIP Perks membership, visit your account settings from your online portal or contact Customer Service with your cancellation request.
To cancel online, sign in with your member credentials at childrensplacevipperks.com/sign-in. Once you’ve signed in, click “Account” on your main menu, then select “Cancel Membership” from the dropdown. Follow the instructions provided to finalize your cancellation request.
To cancel through Customer Service, you can call us 24/7 at {customerServicePhoneOverride}. You can also email your cancellation request to [email protected] or submit your request online.
Once you cancel your membership, you’ll have access to your member benefits until the end of your monthly membership term. After you cancel, you’ll receive a Promo Card for The Children’s Place by email. Please note, Promo Cards expire 90 days from the issue date.
The Marketplace includes 1,000+ popular retailers eligible for 5% Back, Shipping Rebates, and Return Shipping Rebates, each in the form of The Children’s Place Promo Cards, with your The Children's Place VIP Perks membership.
To visit the Marketplace, sign into your online account and click “Shop” on your main menu, then click “Shop Marketplace” from the dropdown.
You can earn 5% Back in the form of The Children’s Place Promo Cards at Marketplace retailers when you shop online, in-store, over the phone, or by mail order with eligible Marketplace retailers. As a The Children's Place VIP Perks member, you can save up to $1,000 per 12-month membership period with 5% Back on your qualifying Marketplace purchases. Note that a maximum of one purchase per retailer per day is eligible for 5% Back. Here’s how:
Shop online through The Children's Place VIP Perks portal to earn 5% Back in the form of The Children’s Place Promo Cards automatically. If you shop at Marketplace retailers outside The Children's Place VIP Perks portal, whether online, in-store, or by mail order, your 5% Back will not be automatic. However, you can still submit a Rebate Claim to earn 5% Back on those purchases (subject to the annual limit).
Shopping through the The Children's Place VIP Perks Portal:
You can earn 5% Back on your in-store, online (not through the The Children's Place VIP Perks portal), phone, and mail order purchases, too. Simply shop at an eligible Marketplace retailer and submit a qualifying Rebate Claim within 60 days of purchase to earn 5% Back in the form of The Children’s Place Promo Cards. You can submit your Rebate Claim online from your The Children's Place VIP Perks account or mail in your proof-of-purchase instead.
For more information on how to submit Rebate Claims for 5% Back, see How It Works and visit the "5% Back at Marketplace Retailers" section.
As a member, you can earn 5% Back in the form of The Children’s Place Promo Cards on qualifying flight, hotel, and rental car reservations made through your The Children's Place VIP Perks account. (You can receive up to $1,000 in the form of The Children’s Place Promo Cards every 12-month membership period with 5% Back on Marketplace and Travel purchases combined.)
Start by visiting the “Travel & Vacations” category in the Marketplace to view a list of eligible travel merchants. Select a merchant from the list and click through the links to visit the merchant’s website. Simply complete your reservation in the new browser tab that opens to earn 5% Back.
For travel reservations made at an eligible merchant in the Marketplace either offline or outside the program’s website, simply submit a Rebate Claim with your proof-of-purchase documentation to earn 5% Back.
5% Back earned on travel reservations is paid out after your trip is complete and payment has been processed by the merchant you booked with(e.g., upon completion of your booked travel). Your earnings will be applied to your Savings Center and included in your next payout.
For more information, please read our How It Works.
After you make an eligible purchase from a Marketplace retailer, (and, if applicable, submit a timely qualifying rebate claim), we’ll add 5% Back to your Savings. You’ll receive a Promo Card for The Children’s Place for your total approved Savings on the 15th of every month. Please note, Promo Cards expire 90 days from the issue date.
5% Back is added to your Savings after you make an eligible Marketplace purchase (and, if applicable, submit a timely qualifying rebate claim). The 5% Back amount is based on your final, qualifying purchase subtotal after any and all discounts or promo codes are applied. Your purchase subtotal does not include taxes, shipping fees, or any other added fees at checkout.
As a member, you can receive up to $1,000 in The Children’s Place Promo Cards per 12-month membership period with 5% Back on Marketplace purchases. One purchase per Marketplace retailer per day is eligible for 5% Back. Gift card purchases, money orders, or purchases made using a Marketplace retailer’s bill-pay service are not eligible for 5% Back.
In addition, for any Marketplace purchase that requires submission of a Rebate Claim, your completed, qualifying claim must be submitted within sixty (60) days of purchase to be eligible. Claims and backup documentation must reflect USD in order to be eligible for 5% Back.
Some Marketplace retailers have their own restrictions for 5% Back eligibility. To view restrictions for a specific retailer, visit the Marketplace from your member account and click a retailer to view its page. Any orders returned or cancelled will not be eligible for 5% Back.
See How It Works and the Program Terms to learn more about your 5% Back benefit.
As a The Children's Place VIP Perks member, you can submit Rebate Claims to get The Children’s Place Promo Cards for your qualifying Shipping and Return Shipping charges.
You can claim an unlimited number of Shipping and Return Shipping Rebates on purchases from childrensplace.com and gymboree.com, standard shipping only. Please note that all purchases must be made directly from The Children’s Place and Gymboree to qualify for this Shipping Rebate. The Children’s Place and Gymboree products purchased on third-party sites are not eligible for this Shipping Rebate.
For Marketplace purchases, you can claim both Shipping and Return Shipping Rebates, up to $10 per purchase in the form of The Children’s Place Promo Cards. With your membership, you’re eligible to claim up to $500 in Shipping Rebates and $500 in Return Shipping Rebates on Marketplace purchases every 12-month membership period.
You can claim unlimited Shipping and Return Shipping Rebates on purchases from The childrensplace.com and gymboree.com, standard shipping only. As long as you provide valid proof-of-purchase with every Rebate Claim, you’ll receive a rebate for those shipping charges in the form of a Promo Card for The Children’s Place. Please note, Promo Cards expire 90 days from the issue date.
You can also claim Shipping and Return Shipping Rebates when you shop at Marketplace retailers, up to $10 per purchase in the form of The Children’s Place Promo Cards. You’re eligible to claim up to $500 in Shipping Rebates and $500 in Return Shipping Rebates on Marketplace purchases every 12-month membership period.
In-store purchases from Marketplace retailers are only eligible for Shipping and Return Shipping Rebates if the store you purchased from orders the item and you’re charged for shipping as part of your purchase.
All Rebate Claims must be submitted within 60 days of the original purchase in order to be eligible for reimbursement.
You can submit your Shipping and Return Shipping Rebate claims online or by mail. Here’s how:
Online Claims: Submit your Rebate Claim online from your member account
Mailed Claims: Send your proof-of-purchase to our mailing address.
Please note that to be eligible for Shipping and Return Shipping Rebates, your claims must be submitted within 60 days of your original purchase date. Approved rebates are normally added to your Savings total within 3 weeks of submission.
See How It Works and the Program Terms to learn more about Shipping and Return Shipping Rebates.
Yes, you must submit Rebate Claims within 60 days of your original purchase date. Claims submitted after the 60-day mark will not be approved for reimbursement.
Yes, you must submit Rebate Claims within 60 days of your original purchase date. Claims submitted after the 60-day mark will not be approved for reimbursement.
Proof-of-purchase is a form of documentation that validates your payment for any given purchase. You must provide a valid form of proof-of-purchase with every Rebate Claim submitted. All proofs-of-purchase must be unaltered and include your name and billing address (as associated with your membership), as well as the purchase total, items purchased, and, if applicable, the shipping and handling charges paid.
Examples of valid proof-of-purchase include:
For online claims, you can email it to [email protected] after you initiated your claim. You’ll be given a unique claim number to include with your submission. Simply copy and paste your claim number into the subject line of the email with your proof-of-purchase attached.
For mailed claims, send your proof-of-purchase documentation to:
The Children's Place VIP Perks Rebates
PO Box 290728
Wethersfield, CT 06129-0728
All Rebate Claims must be submitted within 60 days of your original purchase.
All your Savings from The Children's Place VIP Perks will appear on your Savings page in your member account. To view your Savings, sign into your member account online and click “Savings” on your main menu.
You can also check on your Savings and the status of your claims by calling Customer Service at {customerServicePhoneOverride}.
On the 15th of every month, we’ll send you a Promo Card for The Children’s Place for your approved Savings on all qualifying purchases made the previous month. Please allow 3-6 weeks for all mailed claims to be processed and paid out. Please note, Promo Cards expire 90 days from the issue date.
As a The Children's Place VIP Perks member, you automatically receive 10% Back in the form of The Children’s Place Promo Cards on all qualifying purchases from Our Brands, The Children’s Place and Gymboree that are made on childrensplace.com and gymboree.com.
To earn 10% Back, simply make a qualifying purchase from Our Brands, The Children’s Place or Gymboree on childrensplace.com and gymboree.com. We’ll automatically add 10% of your purchase subtotal to your The Children's Place VIP Perks Savings. For in-store purchases at The Children’s Place and Gymboree retail stores, your 10% Back will not be automatic. However, you can still submit a rebate claim to earn 10% Back on those purchases.
You’ll then receive a Promo Card for The Children’s Place* for your total approved Savings at the time of your next monthly payout. No Rebate Claims are necessary to earn 10% Back at The Children's Place and Gymboree!
Please note that all purchases must be made directly from The Children’s Place and Gymboree to qualify for 10% Back. The Children’s Place and Gymboree products purchased on third-party sites are not eligible for 10% Back.
*Restrictions apply. See The Children's Place VIP Perks Terms & Conditions for full details. Program payout is issued in The Children's Place Promo Cards that expire 90 days after issue date.
After you make a purchase from The Children’s Place or Gymboree, we take 10% of your purchase subtotal and add it to your The Children's Place VIP Perks Savings.
Your 10% Back amount is based on your final, qualifying purchase subtotal after any and all discounts or promo codes are applied. Your purchase subtotal does not include gift card purchases, taxes, shipping charges, or any other added fees at checkout.
We’ll send you a Promo Card for your total approved Savings on the 15th of every month. Please note, Promo Cards expire 90 days after date of issue.
Unlike your 10% Back benefit for online purchases, Shipping Rebates on purchases from Our Brands are not automatically applied to your Savings. If you paid for shipping on a qualifying purchase from The Children’s Place or Gymboree, you must submit a Rebate Claim to get reimbursed for those charges, up to $10 per purchase in the form of The Children’s Place Promo Cards.
To submit a Rebate Claim, sign into your member account and click “Rebates” on your main menu. Then, carefully follow the instructions provided to submit your claim.
Once we receive your claim and proof-of-purchase documentation, we’ll review your claim and, if approved, apply it to your The Children's Place VIP Perks Savings.
Please see The Children's Place VIP Perks Program Terms for complete terms and conditions governing your participation in the program.
